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Sales Excellence

Course Information

Course Title: Sales Excellence

Course Price: $250

Target Audience: Sales Executives, Telemarketers

Course Duration: 8 hours

Resources: Desktop PC/ Laptop / Mobile device; Internet Access

Course Objective

Upon successful completion of this course, you will be able to

» Understand Business sales

» Responding to Customer Needs innovatively.

» Identify techniques for Company's Sales, Service, and Technical aspects

» Analyze skills for Company Recruitment and Selection of Salespeople

Course Features

  • Reveals about Sales Excellence
  • The Foundational Rules
  • The Advanced Rules of Sales Excellence
  • Personally Accountable for Desired Results
  • Understand Business
  • Easily Accessible
  • Innovative in Responding to Our Needs
  • Company Adapt to Market Changes
  • Company's Sales, Service, and Technical Support Systems.
  • Measure Customer Satisfaction
  • Company Recruit and Select Salespeople
  • Preparing an integrated marketing plan and program
Take This Course | $250.00

Course Outline

  • Chapter 1 : Sales Introduction

    (Duration - 20.01 min)

    Lesson 1 - The role of selling

    Lesson 2 - The challenge

    Lesson 3 - The opportunity

    Lesson 4 - A professional approach

    Lesson 5 - The sales task

    Lesson 6 - Understanding customers

    Lesson 7 - The fundamental skills

    Lesson 8 - The success factors

    Lesson 9 - Future approaches

    Lesson 10 - The results

  • Chapter 2 : Before The Sales Meeting

    (Duration - 01.02 hrs)

    Lesson 1 - Laying the foundations of success

    Lesson 2 - Prospecting

    Lesson 3 - Be prepared

    Lesson 4 - Customer records

  • Chapter 3 : Making The Right Initial Impression

    (Duration - 59.24 min)

    Lesson 1 - Manner

    Lesson 2 - Creating interest

    Lesson 3 - Directing the meeting

  • Chapter 4 : Discovering Customer Needs

    (Duration - 24.01 min)

    Lesson 1 - A defining moment

    Lesson 2 - Questioning techniques

    Lesson 3 - The importance of listening

    Lesson 4 - Active listening

    Lesson 5 - Agreeing needs

    Lesson 6 - Ordering priorities

    Lesson 7 - The effect

  • Chapter 5 : Presenting The Best Case

    (Duration - 44.05 min)

    Lesson 1 - The business focus

    Lesson 2 - The key objectives

    Lesson 3 - Making it understandable

    Lesson 4 - Making it attractive

    Lesson 5 - Differentiating from competition

    Lesson 6 - Selling the price

    Lesson 7 - Making it credible

    Lesson 8 - Organising the presentation

    Lesson 9 - Augmenting

    Lesson 10 - Checking understanding

    Lesson 11 - Summary

  • Chapter 6 : Handling Objections

    (Duration - 02.13 hrs)

    Lesson 1 - Why they occur

    Lesson 2 - The opportunity

    Lesson 3 - A two-stage approach

    Lesson 4 - Emphasise the positive

  • Chapter 7 : Closing Successfully

    (Duration - 32.06 min)

    Lesson 1 - Why it is necessary

    Lesson 2 - The danger

    Lesson 3 - When to close

    Lesson 4 - The trial close

    Lesson 5 - Closing methods

  • Chapter 8 : Follow-Up Activity

    (Duration - 38.05 min)

    Lesson 1 - Leaving no stone unturned

    Lesson 2 - Dealing with hesitation

    Lesson 3 - Persistence

    Lesson 4 - Developing repeat business

  • Chapter 9 : Summary

    (Duration - 47.16 min)

    Lesson 1 - Allied skills

    Lesson 2 - Customer focus

    Lesson 3 - Customers' pet hates

    Lesson 4 - Remain flexible

    Lesson 5 - A magic formula

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